Developer Portal Account Guide

1. Choose Sign up from the home page or log in window.

   

2. Complete the registration form.

   

   Requirements:

   1. Completed the onboarding process with KeyBank Embedded Banking APIs
   2. All sign-up forms required are filled with valid information:

      • First name (John), Last name (Doe)

        Name fields must have at least 3 characters and cannot exceed 20 alphabetic characters. Numbers and special characters are not allowed.

      • Email (johndoe@domain.com)

        Provide the email with the same domain name that is registered with KeyBank. The email must be in valid format (name@domain.com) and from a US domain. Your email will be your username.

      • Mobile Number (3302345678)

        Phone number field must contain 10 digits including the three-digit area code. The 10-digit number cannot start with a 0 or 1.

      • Company name (XYZ Company)

        Company field must have at least 3 alphanumeric characters and cannot exceed 20 characters in length.

      • Purpose of access (Interested in Payment API integration)

        Briefly describe why you are requesting access and to which Developer Portal resources.

   3. Agreed to KeyBank's Terms of Service.

3. Submit the request.

   The submit button is inactive (grayed out) until the following conditions are met:

   • All required fields have valid data
   • The site's terms and conditions have been accepted
   • Recaptcha validation successful

   Note: Each sign up must have a unique email address and phone number. The email domain must be registered with KeyBank for access to be granted.

4. You will receive email instructions how to complete account setup within 1-2 business days after submission.

Verify account and complete setup

1. Open the setup email.

   

2. Select the one-time link to Generate OTP.

   

3. Enter the provided OTP and select Verify OTP.

   

   OTP links are time sensitive. If the link expires, select sign up again from the screen that appears.

   

4. You will receive an email to set up your password. Select the link in the email to create your password.

   

5. Create your password.

   Passwords must be 8 or more characters in length with at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 symbol.

   
6. Select Set password.

7. You will receive a success screen and confirmation email. 

   
8. Return to the Developer Portal login page.