Announcements

If you are a client of KeyBank APIs, look here to stay up to date on the latest changes, enhancements, and required maintenance tasks.

These announcements are for information purposes only. If you have specific questions or concerns, please reach out to your Technical Account Manager or submit a support request.

September 2025

New API - Account Information

There is a new API in town, and it is all about making account look-up and reporting sleek and simple alternative to larger reporting products. Account Information is a multi-faceted API that can:

Generate an ID for current or past day transaction queries
Get an account list for users of current and previous day products
Summary information about pending and posted transaction for all payment types - Wire, ACH, and RTP.
Look up historical balance details by account

This API is based on FDX standards that help gather data quickly and accurately. It can easily interpret and convert various data language formats into a unified report.

What is FDX?

FDX stands for Financial Data Exchange. It's a standard in the banking industry that tell computers how to safely share money information between companies, like between your app and KeyBank.

The next generation for reporting

Previous Day and Intraday APIs still have their place, but not for long. Account Information is a modern, more sleek API that retrieves commercial account basic information, IDs, and balance summaries for present and past transactions. This API also includes more information in its fiAttributes object, contain additional details like addenda information or a Lockbox report.

Requested information	Account Information API	Previous Day API	Intraday API
Account details like account number, credit/debit code, beneficiary, and originator	✓	✓	✓
Status like pending or posted	✓
Transaction amount	✓
Transaction type	✓	✓	✓
Transaction timestamps	✓
Current ledger balance	✓
Closing ledger balance	✓	✓
Addenda information	✓	✓	✓
BAI code and description	✓	✓	✓
Total credits/debit amounts and counts	✓	✓	✓
ACH transaction details	✓	✓	✓
Wire transaction details	✓	✓	✓
Check details	✓	✓
CDA transaction details	✓		✓
ACH memo post	✓		✓
RTP data	✓		✓
Lockbox data	✓		✓

Ready to explore the new Account Information API? Connect with us to learn more!

Support request

The Developer Portal now has a channel directly to support with automated escalation to your Technical Account Manager. You can also request a working session for more complicated support scenarios like how to set up those pesky certificates.

Submit a support request with your general information and a high-level summary of your issue. This form is intended for general inquiries, product guidance, and assistance connecting with subject matter experts. It is not monitored for urgent issues or system outages. For immediate support or to report a service disruption, please refer to your designated support channels or contact your Technical Account Manager directly.

This support form is for KeyBank clients only. You must have a secure and authorized relationship with KeyBank prior to using our APIs.

Feedback mechanism

Peek-a-boo! Feedback sees you! On each page, there is a feedback widget that is expandable from the right side of your screen. Let us know if our developer portal content is meeting your needs or if there is more we can do to help you feel empowered as a developer working with KeyBank APIs.